Natorigin products are sold in pharmacies and health and beauty stores.
are sold in pharmacies and health and beauty stores.POINTS OF SALE page on our website.
NO, Natorigin products and in particular the make-up products are formulated with specific pigments with a reduced content of allergenic metals such as nickel, chromium and cobalt.
They are therefore entirely recommended for those with allergies.
NO. The Eye Care Cosmetics range is formulated without parabens.
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The loyalty programme allows you to accumulate points on all the products purchased from the www.eyecare.fr website, excluding items on sale.
You automatically join the loyalty programme when you create your account on the www.natorigin.fr website and place your first order.
The loyalty voucher is valid for 6 months after it is issued.
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There are two ways to create an account:
- either directly on the login icon. Then click sign up.
- or from the basket by clicking complete my order.
On the login page, click Forgotten password. You will receive an email allowing you to reset your password.
To change your password, go to your account under the personal information heading and then password. Enter the new password chosen.
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To use your discount voucher, enter the code received by email, which can also be accessed under your account's Loyalty programme heading, in the area provided for this purpose at the end of your basket.
It depends on the current promotions. Some may be used together. For example, the welcome offer after signing up to the newsletter may be used with other current promotions.
Your loyalty voucher may be used for your basket containing items on sale.
Payment errors may have several causes:
- either the error comes from a problem in sending the request to the bank
- or the payment has been declined by the bank. To place the order again, you must return to your customer area and go to your cancelled order. Click the button that lets you reorder the same items.
Your basket will therefore be ready to be confirmed as a new order and you will be able to make the payment again.
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Delivery is free for all orders of €40 or more for delivery to mainland France. For delivery to overseas departments, delivery is free for orders of €130 or more.
Your parcels are prepared in the two days following your order, except during closure periods.
The parcels are sent via Colissimo. The average delivery time after processing the parcel is estimated at 48 hours.
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You can contact customer services:
- by EMAIL at the following address: serviceclients@contapharm.fr
- by TELEPHONE: 01 64 25 03 33
- by POST at the following address: Laboratoires CONTAPHARM
Customer services
Hameau de Vulaines 77390 Yèbles - FRANCE
You can contact our sales department:
- By email at the following address: contapharm@contapharm.com
- By telephone: 01 64 25 03 33
Please address your complaint to customer services:
- By email at the following address: serviceclients@contapharm.fr
- By telephone: 01 64 25 03 33
- By post at the following address: Laboratoires CONTAPHARM
Customer services
Hameau de Vulaines - 77390 YEBLES - FRANCE
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